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FREE UK SHIPPING ON ALL ORDERS OVER £50 & FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER £200
Our policy lasts 14 days from the date you receive the item. If 14 days have gone by since you have received the item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Order cancellations must be made in writing via email or letter. To cancel your order please contact us at info@cerusclothing.com
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cerusclothing.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Any items purchased in sale or with a promotional code will be refunded via store credit
We only replace items if they are defective or damaged. Our policy lasts 14 days from the date you receive the item. If 14 days have gone by since you have received the item, unfortunately we can’t offer you a refund or exchange. If you need to exchange it for the same item, send us an email at info@cerusclothing.com and send your item to: Cerus Clothing, Big Yellow Self Storage, 65 Penarth Rd, Cardiff CF10 5DL.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Cerus Clothing, Big Yellow Self Storage, 65 Penarth Rd, Cardiff CF10 5DL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
